Privacy policy
Last updated: 11 November 2022
Our privacy policy explains what personal information we collect, how we use personal information, how personal information is shared, and privacy rights.
This privacy policy describes how Alex Gadsby Garden Design and its affiliates (“we'“, “us”, or “Alex Gadsby Garden Design”), process personal information in relation to your use of our website and services.
Personal information we collect
Information needed to use our services
We collect personal information about you when you contact us. Without it, we may not be able to provide you with the services requested. This information includes contact information, such as your:
first name
last name
phone number
email address
site or garden address
Information you choose to give us
You can choose to give us other personal information. This information may include:
information about how you use your garden
information about others, such as who else uses the garden and how. By giving us with personal information about others, you certify you have permission to give that information to us for the purposes described in this privacy policy, have shared the privacy policy with them, and they have read and understood it applies to them
other information, such as health information, if you choose to share it with us
How we use the information we collect
Provide our services
We use the information you share with us to:
process your request
conduct research
send you messages, updates and service notifications
personalise and customise your experience based on the information you share with us
Create and maintain a trusted and safe environment
Including to detect and prevent fraud, spam, abuse, security and safety incidents and other harmful activity.
Provide, personalise, measure and improve our advertising and marketing
For example to:
send you promotional messages, marketing, advertising and other information based on your preferences and social media advertising through social media platforms
personalise, measure and improve our advertising
invite you to events and relevant opportunities
Complying with Law, responding to legal requests, preventing harm and protecting our rights
We may share your information with courts, law enforcement, governmental or public authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: 1. comply with our legal obligations, 2. comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Alex Gadsby Garden Design, 3. respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any activity that may expose us, you, or any other user of our services to legal or regulatory liability, 4. protect the rights, property or personal safety of Alex Gadsby Garden Design, its employees, or members of the public.
Your rights
You can exercise any of the rights described in this section consistent with applicable law.
Managing your information
You are responsible for keeping your personal information up to date with us. Please inform us by email or phone if your personal details change.
Data access
You can ask for a copy of the personal information we hold about you or information about how we handle your personal information.
Data erasure
You can ask that we delete your personal information. If you ask us to delete your personal information:
we may keep your personal information as needed for our legitimate business interests, for example prevention of money laundering, fraud prevention and enhancing safety. For example, if we suspend working with a client for fraud or safety reasons, we may keep information to prevent that client from working with us in future
we may keep and use your personal information to the extent needed to comply with our legal obligations
Security
While no organisation can guarantee perfect security, we continuously monitor and adapt our administrative, technical and physical security measures to protect your information against unauthorised access, loss, destruction or alteration.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time in accordance with applicable law. If we do so, we will post the revised policy and update the “last updated” at the top of this page.
If we make material changes to the policy, we will also give you notice of the modification at least 30 days before the effective date.